Club PKR Privacy Policy – How We Handle Your Data

1.Who We Are

Club PKR is an online gaming and sports betting platform serving players in Pakistan. The platform offers sports betting — with a particular focus on cricket, Pakistan Super League (PSL) matches and T20 internationals — alongside casino games, slots and live casino content. All financial transactions on Club PKR are conducted in Pakistani Rupees (PKR).

This Privacy Policy applies to all personal data collected through the Club PKR website, mobile app and any other channel through which you interact with the platform. When this policy refers to "Club PKR", "we", "us" or "our", it means the Club PKR platform and its operating team responsible for your personal data.

By registering an account or using Club PKR in any capacity, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described herein.

2.Information We Collect

The personal data Club PKR collects falls into the following categories:

Registration Information: When you create a Club PKR account, we collect your full name, date of birth, email address, mobile number and any other information required to set up your account. This information is used to verify that you meet the 18+ age requirement and to maintain your account.

Identity Verification Data: To comply with fraud prevention requirements and to verify your identity before processing withdrawals, we may request a copy of a valid identity document such as a national identity card (CNIC), passport or driver's licence. This data is handled with heightened security and used exclusively for verification purposes.

Transaction Data: Every deposit, withdrawal, bonus claim and bet placed on Club PKR is recorded. This includes the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), timestamps and transaction status. This data is necessary for operating your account and resolving any payment queries.

Device and Technical Data: When you access Club PKR via a browser or the mobile app, we automatically collect technical information including your IP address, browser type and version, device type, operating system, and pages visited. This data helps us detect suspicious activity, troubleshoot technical issues and improve the platform experience.

Gameplay and Betting Data: We record your betting activity, game sessions, bonuses used and responsible gaming tool usage. This data is used to manage your account, investigate disputes and monitor for problem gambling patterns.

Communication Data: If you contact Club PKR support via live chat or email, we retain a record of those communications to assist with resolving your query and for quality assurance purposes.

3.How We Use Your Data

The personal data Club PKR collects is used for the following clearly defined purposes:

• Account management: To create, maintain and operate your Club PKR account, including processing deposits and withdrawals in PKR, applying bonuses and handling customer support requests.
• Identity verification: To confirm your age and identity before enabling full deposit and withdrawal access, and to satisfy fraud prevention requirements.
• Transaction processing: To process your payments via JazzCash, Easypaisa, Raast, bank transfer or card, and to record an accurate financial history for your account.
• Platform security and fraud prevention: To monitor for suspicious activity, unusual transaction patterns and potential account abuse. This includes detecting multiple account registrations and bonus exploitation attempts.
• Responsible gaming: To monitor your play patterns and flag signs of problem gambling, and to administer deposit limits, session reminders and self-exclusion requests that you activate through your account settings.
• Platform improvement: Anonymised and aggregated usage data helps us understand how players interact with the platform so we can improve the experience, fix bugs and develop new features.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates and important policy changes. Marketing communications are sent only where you have opted in and can be unsubscribed from at any time.

Club PKR does not use your personal data for automated decision-making that produces significant legal effects without human review.

4.Data Sharing

Club PKR does not sell your personal data to any third party. Data is shared only where strictly necessary to operate the platform and only with the categories of third parties described below:

All third-party service providers are contractually required to handle your data securely, use it only for the stated purpose and not disclose it further. Club PKR does not share your personal data with advertisers, data brokers or any unrelated commercial parties.

5.Payment Data

All financial transactions on Club PKR are carried out in PKR. The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, direct bank transfer and debit or credit cards. Payment data is handled with particular care given its sensitive nature.

• Club PKR does not store full card numbers, mobile wallet PINs or online banking passwords on its servers.
• Payment transactions are routed through encrypted, PCI-DSS compliant payment processing channels.
• Transaction records — including amounts, dates and payment method types — are retained in your account history for dispute resolution and audit purposes.
• Deposits must originate from a payment method registered in your own name. Third-party deposits are not accepted and will be returned where identified.
• If a chargeback or payment reversal is initiated on a deposit that has been used for wagering, the full amount of the reversal may be deducted from your account balance and the account may be suspended pending investigation.

If you have any concerns about a transaction on your Club PKR account, contact the support team immediately. Prompt reporting helps us investigate and resolve payment issues more efficiently.

6.Cookies and Tracking

Club PKR uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how the site is being used. A cookie is a small text file stored on your device when you visit the site.

The types of cookies used on Club PKR are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help prevent cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method and responsible gaming tool configurations so you do not have to re-enter them each visit.
• Analytics cookies: Collect anonymised data about how users navigate the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and not linked to individual identities.
• Security and fraud detection cookies: Help identify suspicious browsing behaviour and protect accounts from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may work less smoothly. Note that essential security cookies cannot be turned off through browser settings as they are fundamental to platform operation.

7.Data Security

Club PKR applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. Security is treated as an ongoing responsibility, not a one-time setup.

• SSL encryption: All data transmitted between your device and Club PKR is protected with SSL/TLS encryption, indicated by the padlock icon in your browser's address bar.
• Encrypted data storage: Sensitive personal data and financial records stored on Club PKR servers are encrypted at rest.
• Access controls: Internal access to personal data is restricted to staff members who require it to perform their specific job functions. Access logs are maintained and reviewed.
• Account security features: Two-factor authentication options are available to players to add an additional layer of protection to their accounts.
• Regular security reviews: The platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

Despite these measures, no system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal data, Club PKR will notify affected players and take immediate steps to contain and address the incident.

8.Data Retention

Club PKR retains personal data only for as long as it is necessary for the purpose it was collected, or as required to fulfil legitimate operational needs. The general principles guiding data retention are:

• Active account data is retained for the lifetime of your Club PKR account and for a period following account closure as required for fraud prevention and dispute resolution purposes.
• Transaction records in PKR are retained for the period necessary to support financial audits and to resolve any payment disputes that may arise after account closure.
• Identity verification documents are retained for the period required to comply with relevant anti-fraud and identity verification obligations and are securely deleted once they are no longer needed.
• Communication records with the support team are retained for a reasonable period to support ongoing customer service quality and dispute resolution.
• Analytics data that has been fully anonymised is not subject to retention limits as it cannot be linked to any individual player.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9.Your Rights

As a Club PKR player, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised by contacting the Club PKR support team.

• Right to access: You can request a copy of the personal data Club PKR holds about you.
• Right to correction: If any personal data held about you is inaccurate or out of date, you can request that it be corrected. For some data such as your registered name and date of birth, we may require verification documents before making changes.
• Right to deletion: In certain circumstances, you can request that your personal data be deleted. Note that some data — particularly financial transaction records — may need to be retained for legitimate operational and fraud prevention purposes even after account closure.
• Right to restrict processing: In certain situations, you can request that Club PKR limits how your data is used while a query or objection is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — such as marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
• Right to lodge a complaint: If you are not satisfied with how Club PKR has handled your personal data, you have the right to raise a complaint through the support team or through the appropriate data protection channels available to you.

Club PKR aims to respond to all data rights requests within a reasonable timeframe. Complex requests may take longer and we will keep you informed of progress.

10.Children's Privacy

Club PKR is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and age verification checks may be conducted during the account verification process.

If Club PKR discovers or is informed that a registered user is under 18, the account will be closed immediately, any deposits will be returned and personal data associated with that account will be deleted in accordance with our data retention policy.

11.Policy Updates

Club PKR reserves the right to update this Privacy Policy at any time. Changes will be published on this page with an updated revision date. Where changes are material — meaning they significantly affect how your personal data is used — registered players will be notified via email or an in-platform notification.

Continuing to use Club PKR after a privacy policy update has been posted constitutes acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and may contact the support team to request account closure and data deletion where applicable.

We recommend bookmarking this page and checking it periodically, particularly if you are an active player who regularly deposits and bets on Club PKR.

12.Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the Club PKR support team.

• Live Chat: Available when you are logged in to your Club PKR account — the fastest channel for most queries.
• Email: [email protected] — for privacy-related requests, data access queries and account-specific concerns.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments and platform features.

When submitting a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently.